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Outdated and Unintegrated Systems Hamper Operational Efficiency

City of Perth Parking (CPP), despite managing over 35 parking facilities, was plagued by an outdated and unintegrated system that hampered staff activity monitoring, equipment management, and job status tracking. The absence of real-time reporting and reliance on paper trails led to inefficiencies, culminating in a need to streamline workflow and improve data management.


A Custom Software Solution for Streamlined Workflow and Real-Time Reporting

Lateral responded to these challenges by developing a custom software solution - CPAMS (Car Park Activity Management System). Designed to address CPP's workflow and efficiency concerns, CPAMS allowed employees to create and view job statuses in real-time from anywhere.

Management gained the ability to monitor job statuses, manage assets and stock, and access real-time costing reports directly through the app, eliminating paperwork and the need for collaboration across multiple systems. This focus on digitisation significantly reduced job turnaround times and overall costs.

CPAMS utilises Virtuoso, a database engine and middleware facilitating data exchange between machines. Integrated with HANSEN and Datapark systems, it enabled seamless information flow and display. XML data was transmitted via HTTPS to the Virtuoso server and saved on various channels. Depending on the system, the data was then retrieved, converted into a JDBC SQL Update statement, and applied to a MySQL server.

For the City of Perth Parking website, this data was fetched to update the count of available car park bays, accomplishing CPP's goal of displaying real-time parking bay availability on their website.



Improved Operational Efficiency and Seamless Data Exchange

The strategic collaboration between CPP and Lateral resulted in a significant improvement in workflow management and data exchange. The creation of multiple channels in the Virtuoso server allowed for bidirectional communication between systems, ensuring a smooth flow of data without congestion.

Through the CPAMS solution, CPP not only achieved efficient workflow management and real-time reporting but also unlocked the capacity for seamless data exchange. This integration reduced job turnaround times, cut down costs, and enabled the real-time display of parking bay availability on CPP's website.

This transformation greatly enhanced CPP's operational efficiency, effectively equipping them to continue providing top-notch parking services while offering improved user-experience through real-time parking bay information.

Lateral have been a wonderful technology partner. They adopted a highly collaborative approach and helped us achieve our business objectives.

Pat Abernethy
Manager City of Perth Parking (CPP)

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